Through the time that we've worked with Paul, we've introduced something called "Compass" throughout the organisation, and Paul acts to me as my true north within that compass. It's about treating your people right. If you look after your people, they in turn will treat your customers right, leading to "good profit", not "bad profit", and good profit is sustainable.

One of the great things Paul has given me is courage. Courage to do the right things, as a business leader, is incredibly hard because it's million and millions of pounds of decisions that you make. He's given me the courage to believe that I want to create a legacy, and a business that people are incredibly proud to work in.



Andrew Harrison
CEO, Carphone Warehouse