E.M.M.A.

We have a methodology for introducing cultural change within an organization, by working on the root causes for many of the ailments facing modern industry: absenteeism, shrinkage, attrition, poor customer service, to name but a few. These root causes are largely attitudinal based and if left unchecked, will impact heavily on the bottom line.

Unfortunately, until now, all the measures relating to a colleague's attitudes are soft measures and rarely provide suitable data for those involved in steering the company economic policies.

All that is about to change, however, as we have developed a method to show the ‘hard' numeric consequences of poor colleague engagement, by automatically calculating how much money each colleague is either making or costing the company.

Once the problem areas are highlighted, we are then able to tailor coaching and training programmes for each individual and monitor their progress. Further to this, we are able to coach managers on the best ways to support these colleagues, and how to reprimand them effectively should the need arise.
The key to the sustainability of our process lies in the computer system we are developing to measure, report, and solve, throughout the entire hierarchy of the organisation.