What makes us different?

Here at The Extra Mile Partnership we are adamant that the pursuit of ‘bad profits' - short-term wins at the expense of the customer - are not the answer in today's post-credit crunch corporate landscape.

If a business builds a sequence of engaged relationships with both staff and customers, those relationships breed an army of loyal people who are ‘promoters'. These will generate good profits and fuel sustainable growth, and because we use the Net Promoter Score system to measure and build that goodwill, our results are highly transparent.

The outcome of our Extra Mile Model is the ability to satisfy softer HR objectives around engagement and job satisfaction, while surpassing the robust ROI targets set by the CEO.

Combine the business psychology talents of American author, Tom Peters, with the energy and stamina of mad-cap comedian, Lee Evans, and you get an extremely powerful force in the shape of Paul Stalker. To witness 35 adults singing, dancing and chanting to get them into peak state ready and eager to digest mind-blowing information is a sight to behold. Any latent creative talents have been exposed, challenged, processed and put into practice with outstanding innovation and increased sales.

If this is the way we are moving our business forward then congratulations to Nigel Moore for having the courage and faith in his team to take his division forward.

Vic Williams
Area Manager, Greene King Plc

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