The Extra Mile Model
How does The Extra Mile Model work?
We thoroughly examine business performance, staff attitudes, customer perceptions of service and management behaviour to unearth problems and plan a platform for delivering solutions.
We advocate the appointment of Extra Mile Ambassadors and undertake the re-education of staff to empower them in their jobs, unite them, and motivate them to love their jobs and believe in themselves.
With an acute understanding of the human condition, and using a carefully chosen toolbox of applied positive psychology, practical training and coaching techniques we align individuals' needs with those of your business.
We drill in' behavioural and performance standards that become accepted, everyday, company procedures, so that everyone knows what best practice looks like.
We provide a robust system, through our EMMA software, to measure and build upon success, tracking the usual KPIs - sales growth, Average Transaction values, shrinkage - as well as engagement levels and customer feedback.
We help make your business an outstanding place to work, where individuals are willing, able and hungry to go the Extra Mile.
I'd expected that to be a very short experience and after 24 to 48 hours it would wane, but it hasn't, it's stuck with my colleagues. I think an injection every month of that positivity is going to be fantastic... I definitely see it for the long-term. It's got us talking about what we want for the business and where we're going, and individually what we want from it.
Simon Lockyer
CEO, Blue Sky Fostering
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