Glossary

Peak Performance is when you are operating at your maximum level. You are in a peak state, focussed, driven and ready for anything.

Self-limiting beliefs are the ideas which you believe to be true about yourself which negatively affect your growth as an individual.

KPIs are key performance indicators. These are quantifiable measurements for identifying the success for an organisation.

Employee engagement can be defined as an employee's drive to use all their ingenuity and resources for the benefit of the company.

Net Promoter Score is a KPI measurement that asks the question "Would you recommend this product/service to your friends and family?" and assigns a numerical value to the strength of the answer.

Attrition means the loss of personnel.